Tag: Upstream Value Add

22
Nov

Making Sense of Service Design

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Service Design Thinking: Confusion or Clarity?

Humantific CoFounder GK VanPatter has published another post in his popular ongoing “Making Sense Series.”

“Clarity or lack there-of is something that is often difficult to talk about in the design / design thinking community. Not everyone in the community of design communities is up for clarity. Lack of clarity often leads to a confused public. At the moment, mountains of confusion around the subject of design and design thinking exist publicly.”

“Contributing to the confusion we recently noted the UK Government’s launch of its “Design Principles”.

It is really none of our business but from a methods perspective, there seems to be some confused logic there.

Some enlightened person in the UK might ask:

Are these meant to be Digital Service Design Principles, Service Design Principles or Design Principles?

How did you get from “Design Principles” to “Don’t make assumptions” and “make things open” to “Service design starts with identifying user needs.”

Who said anything about presuming, predetermining that the challenges are service related?

This is an assumption often seen in service design logic.”

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Read the full post on LinkedIn here:

 

Related:

Making Sense of Design Thinking & Agile Method

Making Sense of “Why Design Thinking Will Fail.”

Building Strategic Innovation Lab Capabilities

Enabling Organizational Ambidexterity

27
Jun

Humantific at the BBC

Bringing Complexity Navigation Skills to the BBC in London

Humantific is working with the BBC bringing Complexity Navigation Skills to their User Experience & Design senior leadership team this summer and fall seasons.

Humantific’s Janet Getto and Elizabeth Pastor spent a week in London this past June with BBC’s User Experience & Design senior leadership team. The Strategic CoCreation program was focused on learning cross-disciplinary innovation process skills. The team was very engaged and enthusiastic and gave the whole experience a 9.1 average rating (over 10). Adam Powers, Head of User Experience & Design for Branded Experiences, had great things to say after the experience:

“Humantific were hired by BBC UX&D to deliver a four-day workshop. I am not overstating things when I say that Janet and Elizabeth’s work was transformational for the fourteen people that attended. Seismic organisational changes in BBC UX&D meant that all attendees were particularly open to new ways of thinking, problem solving and collaborating, but Humantific gave us shape and extraordinary focus. We left with practical tools and felt empowered to use them, along with a sense of shared purpose that unified a previously disconnected bunch of creatives. Many organisations can provide training in this Design thinking /Innovation space, but Janet and Elizabeth bring unique insights and approaches – and what’s more, they bring themselves. Inspirational.”

Humantific’s Elizabeth Pastor and Michael Babwahsingh will be back this fall for the second part of the program focused on Visual SenseMaking. Stay tuned!