Tag: Beyond Service Design

22
Nov

Making Sense of Service Design

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Service Design Thinking: Confusion or Clarity?

Humantific CoFounder GK VanPatter has published another post in his popular ongoing “Making Sense Series.”

“Clarity or lack there-of is something that is often difficult to talk about in the design / design thinking community. Not everyone in the community of design communities is up for clarity. Lack of clarity often leads to a confused public. At the moment, mountains of confusion around the subject of design and design thinking exist publicly.”

“Contributing to the confusion we recently noted the UK Government’s launch of its “Design Principles”.

It is really none of our business but from a methods perspective, there seems to be some confused logic there.

Some enlightened person in the UK might ask:

Are these meant to be Digital Service Design Principles, Service Design Principles or Design Principles?

How did you get from “Design Principles” to “Don’t make assumptions” and “make things open” to “Service design starts with identifying user needs.”

Who said anything about presuming, predetermining that the challenges are service related?

This is an assumption often seen in service design logic.”

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Read the full post on LinkedIn here:

 

Related:

Making Sense of Design Thinking & Agile Method

Making Sense of “Why Design Thinking Will Fail.”

Building Strategic Innovation Lab Capabilities

Enabling Organizational Ambidexterity

26
Sep

Design Learning Imperative

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We appreciated the on-target blog post by Daniel Araya and Heather McGowan citing the need for broader recognition of a Design Learning Imperative.

Araya and McGowan touch on and recognize many themes well know in the organizational culture building business including: continuous change, adaptability, agility, problem finding, problem framing, innovation, opportunities, and design learning.

“The truth is that we can no longer afford to focus on graduating learners armed only with predetermined skills and (already existing) knowledge. The workforce is becoming far too global, too digital, and increasingly too self-employed. We must instead refocus on cultivating creativity, to include not only problem solving, but also problem finding and problem framing. Students and learners need experience with exploration, discovery, re-orientation, and most importantly, design thinking.

Evidently not so well known by the authors is the tricky part of design thinking methodology realities today. The attributes described by Araya and McGowan are those not of downstream situational design thinking methods where the vast majority of the graduate design schools remain focused, but rather of upstream meta design thinking methods where a still relatively small community of practices, some of which have executive skill-building academies themselves exist.

The starting points for upstream and downstream methods are quite different.

We could not agree more that challenge framing is extremely important but the fact is that teaching proactive upstream problem framing in the context of complex fuzzy challenges still remains relatively rare in the graduate design schools. Don’t ask the graduate design schools but the downstream situational methods have challenge type and solution type assumptions baked within. Upstream methods begin with no preconceived challenge or solution paths.

We certainly agree with Araya’s and McGowan’s observation: “Navigating this terrain requires adaptation and re-orientation.” This includes graduate design education itself.

Related Reading:

Making Sense of Design Thinking & “Agile” Method

Making Sense of “Why Design Thinking Will Fail”

NextDesign Futures Library

When [Old Design Thinking] LOVE is Not Enough

 

 

03
Aug

Making Sense of Design Thinking

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Making Sense of Design Thinking & “Agile” Method

Humantific CoFounder GK VanPatter just published another post in his popular ongoing “Making Sense Series.”

“Many organizational leaders have become a tad confused as various parties pitch methods in a competitive marketplace that now includes the graduate business schools and graduate design schools seeking to reposition themselves as innovation advisory consultancies..:-)”

“In this brief post, with an objective towards advocating clarity, we share how, from a practice based methods perspective, Humantific differentiates between Design Thinking methods, Product/Service/Experience Design Thinking methods and Agile methods. While they all add value, they each add different forms of value applicable to different contexts.

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Read the post on LinkedIn here:

Related:

Making Sense of “Why Design Thinking Will Fail.”

Building Strategic Innovation Lab Capabilities

Enabling Organizational Ambidexterity

28
Apr

E. Pastor Keynotes Design Intelligence

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“How Can Design Intelligence Open Our Mind & Help Us Explore What’s Next?”

Humantific CoFounder Elizabeth Pastor will be keynote speaker at Parsons Design Intelligence / Future of Work conference on Saturday April 30, 2016 in New York City.

“The Design Intelligence Conference will be held on April 30, 2016 at The New School and will feature a panel discussion, keynote, skill-based workshops, and networking opportunities for both New School students and the greater design community.

This year’s conference will be driven by questions related to The Future of Work. Through this immersive day-long experience we will explore this theme from various perspectives and sectors and through the course of the day have the opportunity to talk about design in the context of new design firms, new models and new work.”

 

28
Oct

BRAINBOOM! in Madrid: It’s a WRAP!

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BRAINBOOM! wrapped up on Friday in Madrid. Thanks to all who participated.

Our congratulations and best wishes go out to all of the masters students at the Istituto Europeo di Design (IED) Madrid who kicked off their year with the 4-day BRAINBOOM! event, designed and delivered by Humantific. Nearly 200 participants from around the globe came together for 4 days of intensive cocreation, visual sensemaking, and envisioning skill-building. It was an incredible few days for all involved.

Our special thanks goes to the IED faculty and staff for a great collaboration! Thanks for having the courage to undertake such an adventuresome rethinking of graduate student orientation with us.

Interested in Future Workshops?

Skill-building workshops is only one of many work streams at Humantific. We are doing workshop based cross-disciplinary innovation skill-building on an ongoing basis with organizations in numerous countries. If you would like to consider bringing Humantific in to your organization to help with your innovation skill-building, innovation strategy creation, strategic thinking for leaders, feel free to let us know. Send email to: engage (at) humantific (dot) com

18
Apr

Innovation Methods Mapping Preview

Two + years in the making, Humantific, in concert with OPEN Innovation Consortium is sharing the preview version of the new book:

Innovation Methods Mapping / DeMystifying 80 Years of Innovation Process Design.

If you would like to send us a comment, or be placed on the pre-order list for the print version of the book please feel free to leave a comment below and or email: methodsmapping (at) openinnovationconsortium (dot) org

OVERVIEW
This workbook presents a new kind of methods analysis framework applied to 50 innovation process models spanning a period of 80+ years. Embedded in the framework is a new form of innovation process literacy, designed to enhance understanding of historical and current process models, as well as inform future process design.

PROJECT PURPOSE
This study has been created and shared for educational purposes.

This book is designed to fill what the consortium perceives to be a void in the field of innovation process knowledge.

As an OPEN Innovation Consortium initiative, the goal of this book project is to help move the art, science and design of innovation process modeling forward into the 21st century.

ABOUT OPEN INNOVATION CONSORTIUM
See Open Innovation Consortium in the Initiatives section of this Humantific website.

To receive information on other Humantific projects, events and initiatives feel free to subscribe to Humantific Quarterly.

27
Jan

Innovation Methods Mapping Coming Soon!

Two + years in the making, Humantific, in concert with OPEN Innovation Consortium will soon publish a new book: Innovation Methods Mapping / DeMystifying 80 Years of Innovation Process Design.

OVERVIEW

This workbook presents a new kind of methods analysis framework applied to 50 innovation process models spanning a period of 80+ years. Embedded in the framework is a new form of innovation process literacy, designed to enhance understanding of historical and current process models, as well as inform future process design.

PROJECT PURPOSE

This study has been created and shared for educational purposes.

This book is designed to fill what the consortium perceives to be a void in the field of innovation process knowledge.

As an OPEN Innovation Consortium initiative, the goal of this book project is to help move the art, science and design of innovation process modeling forward into the 21st century.

ABOUT OPEN INNOVATION CONSORTIUM

Open Innovation Consortium was founded in 2009 by a diverse group of seasoned co-creation professionals from numerous organizations operating in several countries. Our mission is to advocate, contribute to and inspire the ongoing evolution of innovation process design and innovation related tool-making in a continuously changing world.

PREVIEW EDITION BUZZ

”A masterful piece of work.”

Dr. SID PARNES & BEA PARNES
APPLIED CREATIVITY PIONEERS

“It seems every new decade sweeps in a new wave of design methods, the latest wave bringing design frameworks of scale and social complexity. The Innovation Methods Mapping is perhaps the first organized effort to demonstrate the relationships and patterns over the historical timeline. The work reveals the underlying inspirations connecting early creative processes to systems thinking to service and organizational design. The Mapping glues these together with a consistent design language that expresses the fundamental patterns in elegant simplicity. This design language enables the reader to select the right methods for complex situations or to develop consistent applications across methods. Few other resources – if any – give designers such an expressive capacity and understanding across methods.”

PETER JONES, PH.D.
FOUNDER,
REDESIGN

“This book opens up and incredibly clear and useful framework for exploring a fascinating world systematically. It helps you make sense of a rich treasure of creative work. Methods Mapping revealed for us new patterns that helped us connect our ways of working with similar methods and inspired us to venture in creating new ones. More than mapping, it is also a recombining machine for your own creativity processes.”

RAMON SANGÜESA, PH.D.
PARTNER,
COCREATING CULTURES

“This book serves one important purpose – it provides documented evidence that design thinking and innovation process can be framed and facilitated in multiple ways. At the same time the book is structured to help readers consider a great variety of frameworks through a template for comparison. The book will serve as an important reference resource for those involved in educating clients of design and innovation at the fuzzy front end.”

UDAY DANDAVATE
CO-FOUNDER AND CEO,
SONICRIM

“Innovation Methods Mapping provides a long-overdue guide to the diversity of methods and methodologies developed spanning more than 80 years in the related but often disjointed fields of creative problem solving and design. The collation of 50 distinct innovative thinking methods is reason enough to read this book. However, the unique contribution of this study is the multi-perspective analytical framework that enables comparative analysis of innovation methods. Itself an embodiment of the principles of information design, the analytical framework displays a rich ten-dimensional visualization of each method, enabling the reader to rapidly make sense of the purpose, scope, strengths, and limitations of each method. This allows the reader to move beyond the superficial similarities and differences in the way different innovation methods are visually depicted, to appreciate more fundamental differences in values, roles, weight of effort, and embedded assumptions. The subsequent analysis yields important insights for both the practical application of innovation methods as well as the future of design thinking and innovation.”

ALEX J. RYAN PH.D.
ASSOCIATE, BOOZ ALLEN HAMILTON
CENTER FOR THE APPLICATION OF DESIGN

“This well documented and insightful collection of innovation processes fills a gap in the body of knowledge around the innovation discipline. It is a homage to all those involved in having shaped this practice, but also as a tool to enlighten many future practitioners. Knowing where we come from allows us to understand where we should be heading towards.”

LUIS ARNAL
MANAGING PARTNER,
INSITUM

“What a fantastic and successful effort in bringing together the many-fold strands that form our understanding of innovation today…A must-have for anyone who wants to make sense of the dispersed, disparate, and ever-growing landscape of innovation ”

DR. BETTINA VON STAMM
DIRECTOR & CATALYST,
INNOVATION LEADERSHIP FORUM

“Innovation Methods Mapping is a valuable companion for the creative, design or process expert as well as the prospective client or stakeholder community for innovation methods. This beautifully designed, easy-to-read book demonstrates both the common core of activities that are essential to any innovation or design process, as well as the great diversity of methods available to practitioners. Most importantly, the authors recognize that there is simply no “one size fits all” silver bullet, enabling the reader to consider which methods are most appropriate for their specific needs and context. A welcome addition to the innovator’s bookshelf, and also an important first step in rethinking design and innovation themselves for our hyper complex, 21st century global challenges.”

DR. ROBIN WOOD
PRESIDENT,
THE RENAISSANCE2 FOUNDATION

WHY THIS STUDY IS DIFFERENT:

Includes original process drawings rather than redrawn depictions.

Includes 10 part analysis framework to help others look at process models in new ways.

Analysis framework is based in real world practice experience not academic theories.

Presents a view across multiple fields of knowledge.

Spans an 80+ year period.

Unpacks and defuzzes graphic depictions of innovation process.

Introduces next era innovation process analytics such as Language Mode, Roles, Starting Points, Values and Behavior considerations.

Presents 10 views that are key to moving beyond superficial understanding of innovation process construction.

Is focused on de-mystifying innovation process landscape
rather than promoting one process over another.

Includes Terminology Analysis.

Includes Innovation Balance/Emphasis Analysis

Presents 25 Key Findings.

Includes summary of Design Implications.

Presents possibility of combining knowledge from various fields.

Is part of an ongoing stream of innovation research.

Intends to be inclusive.

PREORDING THE BOOK

If you would like to express early interest in purchasing this soon to be published book feel free to send an email to: programs (at) humantific (dot) com with Methods Mapping Book as the subject.

To receive information on other Humantific projects, events and initiatives feel free to subscribe to Humantific Quarterly.

25
Jan

Humantific in Finland

Humantific CoFounders Elizabeth Pastor and GK VanPatter will be back in sunny Helsinki Monday, Tuesday, February 6-7 giving a series of talks and workshop sessions for our friends at Aalto University School of Economics / Creative Industries Finland.

Space is limited. For more info send an email to : Mia Erlin: mia.erlin (at) aalto.fi

02
Jan

Elizabeth Pastor Speaks at IESE

Humantific CoFounder, Elizabeth Pastor will give a talk on SenseMaking for ChangeMaking at the IESE Graduate Business School in New York City on February 2 as part of their Alumni Continuous Education Program. Elizabeth will talk about her work with leaders seeking to drive change in organizations and in societies.  There is rapidly arising awareness among organizational leaders that SenseMaking has become the fuel for ChangeMaking in the 21st century.

Elizabeth Pastor, “SenseMaking for ChangeMaking”
165 West 57th Street
Thursday, February 2, 2012 at 6:30 pm

Registration is open to the public.
Space is limited.

Non IESE Alumni: Register Here
IESE Alumni:
Register Here

For more information, email IESEAlumniCommunity(at)iese(dot)edu

23
Dec

Occupy Reimagining Design Education

Humantific CoFounder, GK VanPatter was recently interviewed by Wycliffe Radum of Aalto University Design Factory in Finland.

Wycliffe Radum: In the first Future of Innovation [CEB] conference in Helsinki, in September 2009, you challenged Aalto University’s designers to reach into the realm of organizational innovation by designing strategies and systems rather than products and services. Two years have passed since the conference and you have visited Aalto University a few times during this period. Do you perceive that Aalto University has risen up to the challenge? Has there been a noticeable shift towards the desired organizational changes?

Garry K. VanPatter: “Hello Wycliffe: Happy to do this with you…Yes, I do well remember speaking at that Future of Innovation Conference in Helsinki. I met many terrific people there doing interesting work including some Alto leadership folks who were working on the university combine initiative at that time. It seemed then like an ambitious undertaking. I do recall that several Aalto leaders were interested in the NextDesign Geographies Framework of Design 1,2,3,4 in addition to what Humantific does……”Continue Reading..